Return and Refund Policy
Our Return and Refund Policy is designed to help you shop with confidence while maintaining strict health, safety, and quality standards.
Eligibility for Returns
Returns are accepted only under specific conditions to ensure product safety and compliance. Please review the criteria below before requesting a return:
1. Product Condition
The product must be unused, unopened, and in its original sealed packaging.
Products that have been opened, used, altered, or tampered with are not eligible for return due to health and safety reasons.
2. Return Window
Return requests must be initiated within 30 days from the date of delivery.
Requests made after this period may not be eligible for approval.
3. Proof of Purchase
A valid receipt or order confirmation is required to process any return request.
4. Original Packaging
Products must be returned in their original packaging, including labels, inserts, and any accessories received with the order.
Please note that products purchased during promotions, discounts, or special offers may not be eligible for return unless they are damaged or defective at the time of delivery.
Non-Returnable Items
Due to health, hygiene, and safety regulations, the following items cannot be returned:
Opened or Used Products: Any item that has been opened or partially used.
Personalized or Customized Products: Items prepared or customized specifically for an individual order.
Health and Safety Products: Products related to personal health, wellness, or supplements that are opened or not in sealed packaging.
Return Process
If your product meets the eligibility criteria, please follow the steps below:
Contact Customer Support
Contact our support team within 30 days of delivery via:
Email: info@boldstamina.com
Phone: +91 75069 03749
Please include your order number, product name, and reason for the return.
Return Authorization
Once approved, you will receive a Return Authorization Number (RAN).
This number must be included with your return shipment for processing.
Packaging and Shipping
Securely pack the product in its original packaging.
Include the RAN and proof of purchase inside the package.
Inspection
Upon receipt, the returned item will be inspected to ensure it meets return eligibility requirements.
If the product does not meet the criteria, the return will be rejected and no refund will be issued.
Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
Immediate Notification
Contact customer support immediately after delivery with details of the issue.
You may be asked to share photographs or additional information to help assess the problem.
Replacement or Refund
If the issue is confirmed, a replacement will be provided at no extra cost.
If a replacement is unavailable, a full refund will be issued.
In certain cases, you may be asked to return the defective item for inspection. If required, return shipping instructions will be provided.
Refunds for approved cases are processed within 7–10 business days after approval.
Exceptions and Special Cases
We understand that unique situations may arise. Any exceptions to this policy will be reviewed on a case-by-case basis to ensure fairness while maintaining safety and compliance standards.
Contact Us
For any questions or assistance regarding returns or refunds, please contact us at:
Email: info@boldstamina.com
Phone: +91 75069 03749